Refund and Returns Policy
We want you to be satisfied with your purchase. If you are not completely satisfied with your Evening Handbag, you may be eligible to request a return or refund according to the conditions below.
1. Return Eligibility
To be eligible for a return, the item should:
- Be unused and in its original condition
- Be free from stains, damage, odors, or signs of wear
- Include the original packaging and accessories, where applicable
- Be returned within 30 days of delivery
Items that do not meet these conditions may not be eligible for a refund.
2. Non-Returnable Items
For hygiene, safety, or other applicable reasons, certain products may not be eligible for return.
Personalized, customized, final-sale, or clearance items may also be excluded from returns where clearly stated on the product page or at the time of purchase.
3. How to Request a Return
Before sending an item back, please contact us at:
Please include your order number, the item you would like to return, and the reason for your return.
Our customer service team will provide return instructions if your request is approved.
Please do not send items to an address without receiving return instructions from us first.
4. Return Shipping
Unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer protection laws, customers are generally responsible for the cost of return shipping.
We recommend using a trackable shipping service when returning an item, as we cannot be responsible for items lost during return shipping.
5. Damaged or Incorrect Items
Please contact us as soon as possible if you receive an item that is damaged, defective, or different from what you ordered.
To help us resolve the issue quickly, please provide your order number and clear photos showing the problem and the condition of the packaging, when applicable.
After reviewing the information, we may offer a replacement, refund, or another appropriate solution.
6. Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method.
The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.
Original shipping charges may be non-refundable unless otherwise required by applicable law or the return is due to an error on our part.
7. Partial Refunds
In certain circumstances, only a partial refund may be available, including when a returned item shows signs of use, damage, missing packaging, or other conditions that reduce its value.
8. Exchanges
If you would like to exchange an item, please contact us at teaminfo@bridgeflock.com before returning it.
Depending on product availability, we may offer an exchange or ask you to return the original item and place a new order.
9. Late or Missing Refunds
If you have been notified that your refund has been processed but have not received it, please first check your payment account or contact your bank or payment provider.
If the refund is still missing after the normal processing period, please contact us at:
10. Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped. Once an order has been shipped, it may no longer be possible to cancel it and you may need to follow the applicable return process.
11. Changes to This Policy
We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
12. Contact Us
For questions about returns, refunds, exchanges, or your order, please contact us at:
Email: teaminfo@bridgeflock.com